EMA Customer Service Portal

Welcome to the EMA’s Customer Portal for CEC Application and Payment User Guide. This guide is the primary source of information about the EMA’s Customer Portal and contains all the information you will need to use the solution effectively. It is arranged in chapters and follows the process flow for completing a CEC application and making the application fee.
This guide will help you to understand the steps required to:
• Create an account with the EMA Customer Portal
• Access the automated CEC application form via the Portal
• Submit the CEC application payment
• Review documentation and submit the CEC application to the EMA
• Receive feedback on administrative acceptability of your application and make adjustments where necessary

× Send complaints here